يمكن للعميل إلغاء الطلب ما لم يتم شحنه وذلك من خلال التواصل مع خدمة العملاء على هاتف 00971589668750 ويسترجع العميل عند إلغاء طلبه قبل الشحن المبلغ الذي دفعه كاملا في حال كان الدفع قد تم عن طريق الموقع بواسطة البطاقة الإئتمانية أو أي وسيلة دفع الكتروني . سيتم استرداد المبلغ بنفس الطريقة التي تم استخدامها عند الشراء و سيتم معالجتها في خلال ١٠ - ٤٥ يوما بحسب البنك المصدر للبطاقات الإئتمانية
يمكن للعميل إلغاء طلبه بعد شحن الطلب و قبل استلامه ، و يتحمل العميل في هذه الحالة أجور التوصيل كاملة سواء كانت أجور الشحن مضافة على فاتورته أو تم خصمها بسبب وجود عرض توصيل مجاني على طلبه.
مدة إعادة المبالغ عن الطلبات الملغاة و المدفوعة من خلال الموقع كما يلي
البطاقات الإئتمانية ١٠ - ٤٥ يوم عمل
الباي بال ٥ أيام عمل
لا يمكن للعميل المطالبة بإلغاء طلبه بعد استلام الشحنة
هاتف خدمة العملاء
General exchange policy
Because of the nature of the cotton clothes that are purchased and because of the nature of their internal uses, COTONYAT.com does not accept the return or exchange of any clothes purchased from the store unless they are included in the list of clothes that are allowed to be exchanged or returned. Despite this, the store offers flexible policy to compensate customers for the underwear they buy, and it turns out that it does not fit their sizes.
List of clothes that are allowed to be returned and exchanged
The list includes outdoor swimwear, pajamas, reception sets, shirts, pants and outdoor jackets
Return of cotton clothes and underwear
Other than what is mentioned in the list of clothes that are allowed to be returned and exchanged, COTONYAT.com does not accept the return of any underwear that has been opened. But the buyer is compensated with another piece of the appropriate size at half the price, or the customer can request the value of the replacement piece to be credited as a credit for future orders. Underwear that has not been opened can be exchanged, provided that it is returned as received.
A replacement request is sent by the buyer within 48 hours of receiving the request. After that, the customer loses his right to switch by communicating with the store either via the customer service phone, through e-mail, or through instant conversation with customer service staff through the store's accounts on social media platforms. The buyer must attach pictures of the products to be exchanged so that it is clear in the pictures that the clothes are in their original condition as received, with their packaging, price tags or the brand.
If the return or exchange request is approved, the store will send the shipping company within 3 days to receive the parts to be returned or exchanged, and the buyer will deliver the replacement parts
Delivery fees of returned or exchanged parts
Delivery fees on Cotonyat.com store in case the error is from the company. While
delivery charges is on the buyer in the event that it was the result of an incorrect choice or a desire to exchange due to the inappropriateness of the design or his dislike of the clothes the customer wants to return or exchange
Delivery and parts exchange fees inside UAE is 20 Dirhams
Fees for delivery and exchange of parts outside UAE depend on the buyer's address
Clothes with manufacturer defect
Damaged parts that have an obvious manufacturing defect are excluded from the return and exchange policy. It is returned and exchanged automatically, provided that it has never been used and that it is returned with the packaging in which it was received. In this case, the damaged parts are replaced with healthy ones. If the Cotonyat.com store does not have a similar replacement part, the buyer has the option to recover the value of the returned parts or replace them with a piece of another product. The buyer bears the difference in the event of an increase, and the buyer recovers the difference if the price of the replaced piece is less than the replacement piece.
Incorrect parts different from the buyer's request
In the event that the customer receives a piece and it turns out that it is different from the piece he ordered, Cotonyat.com store is obligated to exchange the piece with another that matches the required pieces and bears the delivery and exchange fees.
The customer can cancel the order unless it has been shipped, by communicating with the customer service on the phone 0798822088, and the customer will be refunded when canceling his order before shipment the amount he paid in full.
The customer can cancel his order after the order has been shipped and before receiving it. In this case, the customer bears the full delivery fees, whether the freight charges are added to his bill or deducted due to the presence of a free delivery offer on his order.
The period of refunding the amounts for canceled orders paid through the site is as follows
Credit cards 10-45 working days
Paypal 5 working days
The customer cannot request to cancel his order after receiving the shipment
Customer Service Phone
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.